Fresh flowers and returns
Fresh flowers are perishable and are created for a specific recipient and delivery date. For this reason, Royal Stems Boutique cannot accept standard returns or exchanges after an arrangement has been delivered.
If something is not right
We stand behind the care and quality of every composition. If an arrangement arrives damaged or is materially different from its description, please contact us within 24 hours of delivery. Include the order number, a short description of the concern, and clear photographs of the flowers and packaging so our team can review what happened.
How we resolve a concern
When a concern qualifies, Royal Stems Boutique may provide a replacement arrangement or store credit at our discretion. The appropriate resolution will depend on flower availability, the delivery location, and the circumstances of the order. Refunds to the original payment method are not guaranteed. Concerns reported after 24 hours may be difficult to assess because flowers naturally respond to their environment and care.
Please contact the atelier promptly. We will review your note with care and respond as soon as possible.